Shipping and Policy
ABOUT SHIPPING & DELIVERY
1. Free shipping for Canadian orders over CAD$75. All free shipping orders must be prepaid orders i.e. credit card orders.
2. Free shipping orders will be shipped by Canada Post Parcel service / Expedited Service for inkjet, toner, drum orders within
3. For orders under CAD$75 flat rate shipping will be charged.
For Canada Orders under CAD$75, a CAD$7.00 shipping fee will be charged.
4. For most Canada inkjet, toner and drum orders, products are shipped within 24-48 hours of receipt of your order and payment except holidays, and if the product is in stock.
6. JC INK will try the very best to deliver every order in a reasonable time, however, JC INK is not responsible or being liable for any shipping problems, delays other inactions which are beyond the control of JC INK.
ABOUT WARRANTY, RETURNS & REFUNDS
All Remanufactured or compatible inkjet cartridges or toner cartridges are covered by a 30 Day Warranty. Warranty only applies to the item or items themselves, and does not apply to repairs, cleaning, or other expenses incurred.
2. 100% Satisfaction Guarantee
If you are not satisfied with any of our products by any reason, just return to us and we will give money back to you. We will provide FULL REFUND or REPLACEMENT as your request WITHIN 30 DAYS of PURCHASE. Restocking Charge may apply if over the 30 days of purchase. Please contact us thru firstname.lastname@example.org first before returning unsatisfied products to make sure we will issue refund or replacement to the right customer.
Defective Cartridges/Toners may not be returned if the item is more than 75% of the content used, or customer improper use of the item resulted in damage i.e. forcing the cartridge into a wrong printer. All defective returns must be received within the 30 day warranty period.
4. Procedure for returning products
By returning defective or unsatisfied products, please send us an e-mail at email@example.com with your order number on your invoice and reason(s) for returns. We will reply in 24-48 hrs. Only returns with authorized RMA Number will be issued refund or replacement.
If the customer is eligible for refund, JC INK will issue credit back thru credit card or company cheque in 14 days. We reserve the right to apply restocking charge (15% of the total amount) and/or refund processing charge (3% of the total amount) for wrong items ordered by the customers.
ABOUT SECURITY & PRIVACY
1. JC INK Shopping site is a secure on-line shopping site and all credit card information submitted to JC INK eStore is encrypted using industry-standard Secure Sockets Layer (SSL) technology. With SSL, only the authorized persons from JC INK can read your valuable credit card information as well as your personal information.
2. JC INK does not store any credit card information or disclose any personal information to other company or individual.
OUR TERMS & CONDITION
1. Order Acceptance
The electronic receipt customer received is an automated confirmation for your order, it does not indicate the approval of your order with us, we reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason.
2. Payment Acceptance
For all credit card payments, approval from financial institutions is required, and we reserve the right to make further verification of the cardholder information. We are not liable if the financial institution refuse to honor the credit card for any reason.
3. Product Availability
JC INK can not guarantee the products availability and reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
By using this Site, and/or placing an order with us, you are indicating your acceptance of the terms and conditions as above (the "Shipping and Policies"). All the terms and conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these terms and conditions (Shipping and Policies) at any time.